Question 1

Can I add Home Zone or Safe Zone alerts?

Accepted Answer

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Question 2

How do the  safe zone work?

Accepted Answer

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Question 3

How does the watch know its at home?

Accepted Answer

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Question 4

What happens when the watch leaves the home?

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Question 5

Water resistant

Accepted Answer

Prefect in the shower or bathMost falls, at home, happen in the bathroom which is why your Companion Watch is always with you. Dust resistant and waterproof to IP67 standards.

Question 6

SOS panic button.

Accepted Answer

Discrete, accessible SOS button. If the SOS button feature is activated, simply press the SOS button will call for help.The watch raises alerts as well as telephone calls the support network of contacts, in priority order.

Question 7

Automatic Fall detection

Accepted Answer

If a hard fall then no movement is detected, the watch will automatically call for help.The telephone call cleverly tries each support contact in priority order as well as send out email and app notifications if required.

Question 8

Market leading battery life

Accepted Answer

Market leading battery life 120 hours of battery life, between changes, means the Companion Watch is being warn when it matters most.Battery low alerts can be sent to support contacts to ensure its always topped up.Our simple charging dock means the watch is charged in no time (90 minutes).

Question 9

Real-time GPS tracking

Accepted Answer

Reassurance of knowing where they are, alwaysThe watch cleverly knows when its at home and so raises an alert when it leaves the home.GPS tracking raises a further alert when the watch leaves safe zones (geo fence areas).Support contacts can monitor the watch location at all times via the mobile app or a computer.If needed, you can call the watch, which auto answers for a 2 way conversation.

Question 10

Do you get what you pay for with GPS tracking devices?

Accepted Answer

Companion Watches are a cut above all other Dementia friendly wearable devices.Uniquely designed to be a simple, elegant classic timepiece - not a digital medical device or computer screen. Companion Watches are desirable and therefore always being worn. Handcrafted in Europe with premium materials - not mass-produce plastic devices from China. Designed for comfort, our real leather straps have stitch detailing and colour coded, stainless steel,  buckles.Outstanding battery life, of 120 hours: Our unique communication technology enables unparalleled, always-connected, battery life. Competitor watches that offer similar (always on) connectivity last 12 to 48 hours, between charges. This ensures the Companion Watch needs less frequent charging, coupled with its fast charging, so it can be charged during infrequent care visits.Companion Advisor: The last think you need is the stress and worry of learning how to use a new device, which is why you have your own Companion Advisor, a real person who will be your main contact, available any time, to provide helpful advice pre-sale, help setup the watch post sale, show you how to use your watch and service, as well as be their for your ongoing support.Wearability is a safety feature, what's the point of a cheap safety device if it's not going to be worn.

Question 11

How does the subscription plan work?

Accepted Answer

A subscription plan ensures your watch works, perfectly.Network connectivity: Like your mobile phone the watch has a mobile network e-sim for telephone calls and a data plan. To make life simple, we manage all this for you.Unlimited emergency calls and alerts: Up to 8 support contacts can make and receive telephone calls with the watch. Furthermore, personalised alerts include mobile notifications and backup emails.Companion mobile app: Each support contact can securely access additional features and setting with our unique service, available usingCompanion Apple AppCompanion  Android AppWebsite portal service
Customer service: Your Companion Advisor is available to help, 7 days a weekCancel at any time: No binding contracts with our monthly or annual subscription plansPay your way: Either use a direct debit, credit or debit card. To change your payment method, simply contact your Companion Advisor who will provide you with a secure way to change it.24 hour replacement: If your watch develops a fault then contact your Companion Advisor for a speedy warrantee replacement.

Question 12

When do I meet my named Companion Advisor?

Accepted Answer

The last think you need is the stress and worry of researching the care device market, learning how to use a new device, and making sure its meets your needs.Meet your Companion AdvisorCall us on 0800 622 6090 and you will speak to a real person, a Companion Advisor, who will then be your main contact going forward:Pre-sale. providing honest advice on the right solutions for you. After you purchase a Companion Watch, you will be helped every step of the way - so the watch is setup and ready to wear.Settling in may require refining your personalised setting so make the most of your free 1-2-1 Getting Started zoom call.Help and support from your Companion Advisor is only a phone call or email away.

Question 13

How to get help in an emergency?

Accepted Answer

In an emergency simply press the SOS button, on your Companion Watch, to raise helpIf you fall (and unresponsive) the watch will automatically raise helpRaising HelpYour watch sends out alerts to your support contacts (of family and friends) as well as opens a voice call, through the watch, with them.  Each watch has its own unique telephone number so your family can see when you watch is calling them.The watch calls your support contact numbers in priority order, until the call is answered.Our loved one's, know bestIn an emergency, do want your loved one trying to communicate with a stranger in a call centre, who doesn't know the latest circumstances or medical conditions. Alarm receiving call centres call the wearers Next Of Kin in an emergency anyway, because the family know best.The Companion Assured Watch cuts out the middle manIn an emergency the Assured Watch calls and alerts familiar family and friends, in an emergency, for a quicker, personalised and more informed response. After speaking to the wearer they can make a better judgment on what to do about the emergency, be that get an emergency service to the wearer, or get someone to pop round.

Question 14

Do I need a smartphone?

Accepted Answer

All Companion Watches have their own network connectivity and therefore does not need to connect to a smart phone, WiFi or call centre hub.

Question 15

Is it really waterproof?

Accepted Answer

Companion Watches are compliant to IP67 standard. This means it can be worn in the shower or bath.

Question 16

How long does the battery last?

Accepted Answer

Unlike other GPS Trackers a Companion comes with outstanding battery life, of 120 hoursOur unique eDRX communication technology enables unparalleled battery life. In comparison, Competitor watches that offer similar (Always-on) connectivity last 12 to 48 hours, between charges.Always-on communications technology means the Companion Watch is always ready to make or receive telephone calls, anywhere, at any time.GPS location tracking is always on whilst out and about, sharing it location every 30 seconds.120 hours of battery life, between charges, is a typical average. This will vary, between 7 days and 4 days, based on usage and local mobile network signal service and strength.

Question 17

Do you offer support with setup?

Accepted Answer

The last think you need is the stress and worry of learning how to use a new device, and making sure its meeting your needs. That's why, when you purchase a Companion Watch, you will be helped every step of the way by your Companion Advisor. They will:contact you after you've placed an orderhelp you setup and refine the watch to meet your requirementsship your watch so its ready to wear on arrivalcheck its all working fineoffer your a free 1-2-1 Getting Started zoom call to help you all settle inbe their for you if you have any questions or need any help, by phone call or email (7 days a week).

Question 18

How many people can be part of the support network?

Accepted Answer

As part of your subscription plan, up to 8 support contacts can receive telephone call alerts and receive GPS tracking detail. Each contact can have:personalised alerts that meet their needs and support role, include mobile notifications and backup emails (with emergency GPS tracking detail).a Companion login account for secure mobile app or website service access.To eliminate nuisance callers: only telephone numbers associated with these support contacts can call the watch.

Question 19

Can I return the watch?

Accepted Answer

After purchasing a Companion Watch:  If its not right for you then simply return the watch and accessories (in the original packaging, for a watch refund).  See our returns policy & terms for more detail.No longer need the watch?:  Unlike cheaper competitor watches, your Companion is design for an oncore! Our refurbished service will completely remove all data, before recycling the watch and accessories. We will even make a refund payment, to cover postage, packaging, inconvenience and condition of the returned components.If the watch cannot be refurbished then our ethical decommissioning service will maximise recovery of resources.Contact your Companion Advisor for more information.

their independence...

... your peace of mind

You can't always be their, Companion Watch can.

Companion cares

Wearability

Automatic fall detection & alerts

Not being their

Raise help quickly

Check in at any time

Location sharing always available

Familiar support every step of the way

keep control of care costs

Safety made simple

Dignified, classic timepiece

Market leading battery life

Waterproof

Personalised to fit their circumstances

How Companion's makes a difference

I wouldn't be without my Companion now

Call free on

Need any help? Hi I'm Mark, call me for advice on choosing your perfect companion

Your questions answered

Can I add Home Zone or Safe Zone alerts?

How do the safe zone work?

How does the watch know its at home?

What happens when the watch leaves the home?

Water resistant

SOS panic button.

Automatic Fall detection

Market leading battery life

Real-time GPS tracking

Do you get what you pay for with GPS tracking devices?

How does the subscription plan work?

When do I meet my named Companion Advisor?

How to get help in an emergency?

Do I need a smartphone?

Is it really waterproof?

How long does the battery last?

Do you offer support with setup?

How many people can be part of the support network?

Can I return the watch?

What comes with your Companion

Choose your Companion

The simplest way to stay safe and connect with your support network, with the reassurance of speaking to them, at home or on holiday, in an emergency.

A unique, desirable timepiece which monitors the wearer's health and wellbeing, calling family and friends for help in an emergency.

Check in
at any time

Need any help?
Hi I'm Mark, call me for advice on choosing your perfect companion