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Freqently asked questions
Choose and see FAQ's by category or use the search bar to find what your looking.
Shipping returns and refundsWarrantiesCompanion AdvisorSetup and PersonalisingPayment and SubscriptionsCompanion mobile app and web portalContacts and alertsSOS buttonFalls detectionGPS trackingHealth and activityWatch Telephone CallsEmergency call centreDementia supportPrivacy and securityWatch StrapsClock and TimeWatch FeaturesBatteryCharging DockCommunication and network coverage
When and how will I receive my watch order?
Watch orders placed before 1pm will be delivered by Royal Mail Tracked (recorded delivery) within 1 working day. Your Companion Advisor can provide tracking information on request.
Dispatch estimates provided are not guaranteed and Royal Mail weekend delivery services can vary.
How quickly will my Companion Watch be delivered?
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If the watch is no longer needed, can I return the watch?
Please see our returns policy by following this link:https://www.companionwatch.com/shipping-and-returns
How can I get a refund?
Please see our Returns policy by following this link:
https://www.companionwatch.com/shipping-and-returns
Can I track my watch delivery?
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What are your green credentials and do you have a recycling service?
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