Terms and Conditions

Last Revised 2 March 2026

These Terms and Conditions ("Terms") govern your use of the website www.companionwatch.com (the "Site") and any services, content, or products offered through the Site by Companion Technology Ltd ("we", "us", "our"). By accessing or using the Site you agree to these Terms. If you do not agree, do not use the Site.

1. Eligibility

You represent that you are at least 18 years old and have legal capacity to enter into these Terms. By using the Site you warrant that all information you submit is accurate and truthful.

2. Changes to Terms

We may update these Terms from time to time. The "Last Revised" date at the top of this page indicates when changes were made. Continued use of the Site after updates constitutes acceptance of the revised Terms.

3. Use of the Site

You agree to use the Site, and services, content and products offered through the Site, only for lawful purposes and in compliance with these Terms.

You must not use the Site to transmit harmful code, infringe intellectual property rights, harass others, or otherwise engage in prohibited conduct described below.

4. Accounts and Purchases

If you create an account or purchase products/services through the Site you agree to provide accurate, current, and complete information and to maintain the security of your account credentials. All purchases are subject to our billing, subscription and returns policies.

5. Subscriptions and Payments

Companion Watch services operate on subscription plans billed monthly or annually. Subscriptions renew automatically until cancelled. Subscription pricing and billing terms are set out at the point of sale and in your order confirmation. You are responsible for keeping payment details up to date. Contact you Companion Advisor, or email support@companionwatch.com if you wish to change the subscription payment method.

Prices for subscriptions and other products or services may change over time. We will provide notice of any material price changes on the Site or to the email address associated with your account where required by law. Price changes will not affect fees already paid for the current subscription term, but will apply at renewal unless otherwise stated.

6. Cancellation

You may cancel your subscription at any time by sending a cancellation request email to support@companionwatch.com or contact your Companion Advisor.

Cancellations will be processed within 2-3 working days. The subscription renewal will be terminated and the service shut down. Once the cancellation is processed the watch will no longer be usable.

7. Intellectual Property

All Site content (text, images, logos, code, designs, and other materials) is owned by Companion Technology Ltd or its licensors and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without prior written permission.

8. Third-Party Links and Services

The Site may contain links to third-party websites or services not run by us. We do not control those resources and are not responsible for their content or practices. Your interactions with third parties are solely between you and the third party.

9. Privacy

Our collection and use of personal information is governed by our Privacy Policy. The Privacy Policy is available at www.companionwatch.com/privacy. You should read the Privacy Policy to understand how we collect, use and protect personal information.

10. Cookies

Information about cookies and similar tracking technologies used on the Site is set out in our Cookie Policy. The Cookie Policy is available at www.companionwatch.com/cookies. By using the Site you consent to the use of cookies as described in that policy.

11. Disclaimers

The Site and all content, products and services provided through it are provided "as is" and "as available", without warranties of any kind, express or implied. To the maximum extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of Liability

To the maximum extent permitted by law, in no event shall Companion Technology Ltd or its officers, directors, employees, agents or suppliers be liable for any indirect, incidental, special, punitive or consequential damages arising out of or relating to your use of the Site or the products or services offered through the Site, even if advised of the possibility of such damages.

13. Indemnification

You agree to indemnify, defend and hold harmless Companion Technology Ltd and its affiliates from any claims, liabilities, losses or expenses (including reasonable attorneys' fees) arising from your breach of these Terms or your use of the Site.

14. Prohibited Conduct

You must not: (a) use the Site for unlawful purposes; (b) upload viruses or malicious code; (c) attempt to gain unauthorised access to the Site or other users' accounts; (d) copy, scrape or otherwise extract data from the Site; or (e) interfere with the Site's operation.

15. Termination

We may terminate your access to services in the following situations.

You violate the conditions laid out in these Terms.
The service has not been used for an extended period of time and we are unable to contact you to check whether the service is still required.

Termination will result in any active subscriptions being cancelled and the watch and service ended.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales. You agree that the courts of England and Wales have exclusive jurisdiction to resolve disputes arising under these Terms.

17. Contact

For questions about these Terms contact us at support@companion.technology

18. Mobile Network

The Companion Watch and many of the services offered via the Site depend on mobile network connectivity (including LTE-M and other cellular technologies). Service reliability, message delivery, GPS location, and alerting functions require adequate mobile signal strength.

Mobile network coverage can vary by location and may be affected by geographic features, building materials, weather, local network congestion, or outages by third‑party mobile network operators. We do not guarantee continuous, uninterrupted, or error‑free service and are not responsible for service degradation or failures caused by poor or unavailable mobile signal.

If we believe the watch is unlikely to work reliably in the wearer's area we reserve the right to cancel the order and issue a refund.

19. Shipping and Returns

Our Shipping and Returns policy explains shipping options, estimated delivery times, return eligibility, and refund procedures. The full policy is available at www.companionwatch.com/shipping-and-returns.

20. Non Personal Use

If the watch is to be used as part of test, trial or evaluation then any output, results or outcomes must not be made public or shared with other third parties without prior consent from Companion Technology Ltd.

By using www.companionwatch.com you acknowledge that you have read, understood and agree to these Terms.