Shipping, Returns and Refunds
Shipping
Orders placed before 1pm (UK time) will be dispatched the same (working) day and normally delivered the next working day.
Orders are dispatched using the Royal Mail Tracked24 to the delivery address you provide at checkout.
Dispatch and delivery estimates are indicative and not guaranteed.
Evaluation of Watch
During the first 30 days you may evaluate the Watch to check colour, fit and functionality.
It is not intended that the watch be worn continuously during this period.
In order to qualify for a full refund the watch (including accessories), should be returned in a condition that would allow it to be resold on our website with minimal cleaning.
If the watch is returned unfit for resale, any refund due will be reduced to account for the diminished value, necessary refurbishment, and any missing accessories or packaging.
Returns
Cancellation Right
You may cancel any order within 30 days of placement. If the order has been shipped it will be necessary to follow the returns process below.
Defective Items
If you believe an item (Watch, charging dock, power cable or plug) is defective please contact your Companion Advisor to discuss the problem.
If a replacement is required you will be provided with return instructions and a replacement will be dispatched once we have received the faulty item (unless otherwise agreed).
Refunds
Refunds for Watches & Accessories
Returned items will be inspected on receipt to establish whether the watch meets our return condition requirements.
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Watch and accessories must be returned in the same condition in which they were dispatched.
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If the Watch is returned in a condition that reduces its resale value (for example: watch scratches, damage, visible strap use, missing or damaged accessories and packaging), we reserve the right to reduce the refund to account for diminished value, repairs or replacement parts.
Refunds are normally processed within 5 business days of receipt. It may take up to 10 days following processing before the funds appear in your account.
Subscription Refunds
If the Watch is found to be not fit for purpose, we will refund any current period subscription fee.
If the watch is fit for purpose but is being returned for other reasons any subscription fees are not refunded.
How to Return an Item
To return an item please contact your Companion Advisor to receive returns instructions. Alternatively, contact customer service on:
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Telephone: 0800 622 6090
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Returns are at your own cost and risk, so we recommend using a tracked delivery service.