Shipping, Returns and Refunds

Shipping

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• Orders placed before 1pm (UK time) will be dispatched the same (working) day and normally delivered the next working day.

• ​Orders are dispatched using the Royal Mail Tracked24 to the delivery address you provide at checkout.

• ​Dispatch and delivery estimates are indicative and not guaranteed.

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​​Returns

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Cancellation

• You can cancel a watch order & the monthly subscription service at any time. Simply contact your Companion Advisor (or follow the How To Return instructions below). 

• If you have changed your mind and wish to cancel your order, you have 14 days (from order confirmation) to let us know. You are eligible for a refund subject to the return conditions (see Refunds below).

• Customers who no longer need their watch, should speak to their Companion Advisor about the Companion Buy Back service or Companion Ethical Disposal service.

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Defective Items

• If you believe an item (Watch, charging dock, power cable or plug) is defective please contact your Companion Advisor to discuss the problem.​

• Your Companion Advisor will explain if any costs are due, including out-of-warrantee charges.

• Replacement items are dispatched immediately, pre-configured and ready to use on arrival.

• You will be provided with return instructions for the faulty item.

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Refunds

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Refunds for Watches & Accessories​

Returned items will be inspected on receipt to establish whether the watch meets our return condition requirements:​ 

• Returns and related costs are the customers responsibility.

• Watch and accessories must be returned in the same condition in which they were dispatched.​​

• If the Watch and accessories are returned in a condition that reduces its condition (for example: watch scratches, damage, visible strap use, missing or damaged accessories and packaging), we reserve the right to reduce the refund to account for diminished value, repairs or replacement parts.

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Refunds are normally processed within 5 business days of receipt. It may take up to 10 days following processing before the funds appear in your account.

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Subscription Services

• Cancellations automatically stop the watch service and any future monthly subscription charges.

• The monthly subscription fee is not refundable.

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How to Return an Item

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To return an item please contact your Companion Advisor to receive returns instructions. Alternatively, contact customer service on:

Telephone: 0800 622 6090

Email: enquiries@companionwatch.com

 

Returns are at your own cost and risk, so we recommend using a tracked delivery service.​​​