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We started Companion because we believed there was a better way to help people stay safe, independent and connected to the people who care about them.
Personal alarms products were not personal, put technology before people and staying safe seemed to come at the expense of comfort, dignity or independence.
People deserved better. But this wasn't just a business idea.
It was personal.
Like many families, we wanted our own parents to enjoy life, stay active and continue doing the things they love, without us constantly worrying about their safety.
We wanted something we would be happy for them to wear. Something simple, reliable and thoughtfully designed. And just as importantly, we wanted to know that if they ever needed help, there would be someone at the other end who genuinely cared.
So we set out to create it ourselves.
We're not just here to sell you a watch.
We know that choosing a care watch isn't always just about choosing a product.
Sometimes it's about a daughter wanting to know her mum is safe. Or someone simply wanting the confidence to get out, enjoy life and continue do things on their own terms.
Behind every watch is a person. Behind every enquiry is a family. And behind every conversation is a reason why getting things right matters.
That's why we do things a little differently.
When you speak to Companion, you're speaking to real people. Our Companion Advisors take the time to listen, understand your circumstances and help you find what's right for you. No pressure, no unnecessary jargon and no feeling that you're just another customer at the end of a phone.
We believe in getting to know the people we help, being there when they need us and treating every customer with the same care and consideration we'd want for our own families.
Because that's how we'd want to be treated.
A little more personal. A lot more human.
We're a small, dedicated team with experience across care, healthcare and technology. But more than anything, we're people who believe that doing the right thing matters.
We listen. We learn. We pick up the phone. We take the time to help.
We know that technology doesn't always come naturally to everyone, and that's okay. You don't need to be an expert. That's what we're here for.
Whether you're choosing your first watch, need a little help getting started or simply want to talk something through, you'll find someone who is happy to help.
And because we're customers of our own products, we're continually looking at how we can make things better. Our own families help us understand what works, what doesn't and what really matters.
We don't pretend to get everything right all of the time. But we do promise to listen, learn and always try to do better.
What matters to us
People before products. Technology should make life easier, not more complicated. Our products and services are designed with real people and real lives in mind.
Independence with reassurance. Staying safe shouldn't mean giving up the freedom to enjoy life. We want people to feel confident doing the things that matter to them.
Care that feels personal. Every family is different. We take the time to understand yours, rather than offering a one-size-fits-all answer.
Honesty and doing the right thing. We'd rather give you straightforward advice than sell you something you don't need. Trust matters more to us than a quick sale.
Always being there. Our relationship doesn't end when your watch arrives. We're here to help, answer questions and support you along the way.
We're Companion. We care because you care.
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