Question 1

Do you get what you pay for with GPS tracking devices?

Accepted Answer

The Companion Watch is so different to all other Dementia friendly wearable devices.Uniquely designed to simply be an elegant classic timepiece, not a digital medical device & soulless computer screen. Companion Watches are therefore always being worn.Handcrafted in Europe with real leather and stainless steel detailing, we don't mass-produce plastic devices in China.Outstanding battery life, of 120 hours: Our unique communication technology enables unparalleled battery life. Competitor watches that offer similar (always on) connectivity last 12 to 48 hours, between charges.Waterproof: Companion Watches are compliant to IP67 standard, unlike competitor products that are splash-resistant at best.Companion Advisor:The last think you need is the stress and worry of learning how to use a new device, which is why you have your own Companion Advisor, a real person who will be your main contact, available any time, to provide helpful advice pre-sale, help setup the watch post sale, show you how to use your watch and service, as well as be their for your ongoing support.

Question 2

How does the subscription plan work?

Accepted Answer

A subscription plan ensures your watch works, perfectly.Network connectivity: Like your mobile phone the watch has a mobile network e-sim for telephone calls and a data plan. To make life simple, we manage all this for you.Unlimited emergency calls and alerts: Up to 8 support contacts can make and receive telephone calls with the watch. Furthermore, personalised alerts include mobile notifications and backup emails.Companion mobile app: Each support contact can securely access additional features and setting with our unique service, available usingCompanion Apple AppCompanion  Android AppWebsite portal service
Customer service: Your Companion Advisor is available to help, 7 days a weekCancel at any time: No binding contracts with our monthly or annual subscription plansPay your way: Either use a direct debit, credit or debit card. To change your payment method, simply contact your Companion Advisor who will provide you with a secure way to change it.24 hour replacement: If your watch develops a fault then contact your Companion Advisor for a speedy warrantee replacement.

Question 3

When do I meet my Companion Advisor?

Accepted Answer

The last think you need is the stress and worry of researching the care watch market, learning how to use a new device, and making sure its meting your needs.Meet your Companion AdvisorIf you call us on 0800 622 6090, you will speak to a Companion Advisor, a real person who will then be your main contact going forward:Pre-sale. providing honest advice on the right solutions for you. After you purchase a Companion Watch, you will be helped every step of the way - so the watch is setup and ready to wear.Settling in may require refining your personalised setting so make the most of your free 1-2-1 Getting Started zoom call.Help and support from your Companion Advisor is only a phone call or email away (7 days a week).

Question 4

Do I need a smartphone?

Accepted Answer

All Companion Watches have their own network connectivity and therefore does not need to connect to a smart phone, WiFi or call centre hub.

Question 5

Is it really waterproof?

Accepted Answer

Companion Watches are compliant to IP67 standard, unlike competitor products that are splash-resistant at best.

Question 6

How long does the battery last?

Accepted Answer

Unlike other GPS Trackers a Companion comes with outstanding battery life, of 120 hoursOur unique eDRX communication technology enables unparalleled battery life. In comparison, Competitor watches that offer similar (Always-on) connectivity last 12 to 48 hours, between charges.Always-on communications technology means the Companion Watch is always ready to make or receive telephone calls, anywhere, at any time.GPS location tracking is always on whilst out and about, sharing it location every 30 seconds.120 hours of battery life, between charges, is a typical average. This will vary, between 7 days and 4 days, based on usage and local mobile network signal service and strength.

Question 7

Do you offer support with setup?

Accepted Answer

The last think you need is the stress and worry of learning how to use a new device, and making sure its meeting your needs. That's why, when you purchase a Companion Watch, you will be helped every step of the way by your Companion Advisor. They will:contact you after you've placed an orderhelp you setup and refine the watch to meet your requirementsship your watch so its ready to wear on arrivalcheck its all working fineoffer your a free 1-2-1 Getting Started zoom call to help you all settle inbe their for you if you have any questions or need any help, by phone call or email (7 days a week).

Question 8

How many people can be part of the support network?

Accepted Answer

As part of your subscription plan, up to 8 support contacts can receive telephone call alerts and receive GPS tracking detail. Each contact can have:personalised alerts that meet their needs and support role, include mobile notifications and backup emails (with emergency GPS tracking detail).a Companion login account for secure mobile app or website service access.To eliminate nuisance callers: only telephone numbers associated with these support contacts can call the watch.

Question 9

Can I return the watch?

Accepted Answer

After purchasing a Companion Watch:  If its not right for you then simply return the watch and accessories (in the original packaging, for a full watch refund. See our returns policy for terms and conditions >No longer need the watch?:  Unlike cheaper competitor watches, your Companion is design for an oncore! Our refurbished service will completely remove all data, before recycling the watch and accessories. We will even make a refund payment, to cover postage, packaging, inconvenience and condition of the returned components.If the watch cannot be refurbished then our ethical decommissioning service will maximise recovery of resourcesSimply contact your Companion Advisor for more information.

	Classic analog clock face	(Companion exclusive)
	Choice of watch colour	(Companion exclusive)
	Waterproof, compliant to IP67	(Companion offers a water damage guarantee)
	Long battery life	(Companion's market leading 120 hrs)
	At Home location monitoring	(home beacons exclusive to Companion)
	No movement (inactivity) alerts	(Companion exclusive)
	Speak through the watch, anytime	(Always On connectivity)
	Family mobile app (Apple, Android & website portal service) for family	(Companion exclusive features)
	Simple and fast charging	(60 minutes, exclusive to Companion)
	Dedicated account manager for help and support	(your own named Companion Advisor)
	NOT made in China	(Companion Watches exclusively made in Finland)
	Pacemaker friendly (no magnets)	(Companion exclusive)

Sand Gold - Companion Watch

The ultimate GPS tracking dementia friendly watch to support independence for people with memory challenges and peace of mind for their families.

£249

Rated 'Excellent'
by our customers

I wouldn't be without my Companion now

Your trusted Companion

Your questions answered

Do you get what you pay for with GPS tracking devices?

How does the subscription plan work?

When do I meet my Companion Advisor?

Do I need a smartphone?

Is it really waterproof?

How long does the battery last?

Do you offer support with setup?

How many people can be part of the support network?

Can I return the watch?

Better by every measure

Sand Gold - Companion Watch

The ultimate GPS tracking dementia friendly watch to support independence for people with memory challenges and peace of mind for their families.

£249

Rated 'Excellent' by our customers

I wouldn't be without my Companion now

Your trusted Companion

Your questions answered

Do you get what you pay for with GPS tracking devices?

How does the subscription plan work?

When do I meet my Companion Advisor?

Do I need a smartphone?

Is it really waterproof?

How long does the battery last?

Do you offer support with setup?

How many people can be part of the support network?

Can I return the watch?

Better by every measure

Rated 'Excellent'
by our customers